It is not sufficient for us, at Tawuniya, to develop our customer services, but also we devote great attention to their opinions, suggestions and complaints.
We recognize that you have specific suggestions, demands or complaints due to unintentional error, misunderstanding or difference of viewpoints. So, we established a Customer Care Unit to receive your requests,
to investigate your complaints, to follow up solving them with the departments concerned in the company and to inform the customers of the fair and shortest time solutions.
The Customer Care Unit exercises its activities as an independent unit equipped with highly sophisticated information systems, efficient workforce, tools and mechanisms that enable it to deal with customer opinions,
suggestions and complaints in accordance with sound principles consistent with the prevailing legal regulations that ensure the highest quality standards.
The Customer Care Unit endeavors seriously to build up an efficient and positive client-owner branch relationship based on high quality, reliable and dependable service.