Hospital Customer Services Delegates

An immediate solution to your problems
You may encounter some problems while you are in the hospital. You will not be alone. Tawuniya representatives in hospitals provide full support and resolve your complaints within the provider premises.

How do I get in touch with the Call center team?

01

If you encounter any problem during your visit to the hospital related to obtaining treatment, go to the Tawuniya office inside the hospital.

02

Provide the Tawuniya coordinator with a summary of the problem.

03

The coordinator will cooperate with you and make every effort to solve the problem.

 
 
 

Rejection Call Back

Alternative solutions for your treatment

Providing treatment and some medical services requires prior approval from the insurance company. In some cases, the company refuses to grant approval, such as medical conditions that are not covered under the terms of the policy. Tawuniya has a dedicated team that calls back members to clarify medically rejected cases and proposes alternative solutions.

How do I get in touch with the Tawuniya team?

01

Upon visiting a service provider, a request will be sent for Tawuniya’s approval on some medical services.

02

Tawuniya’s doctors will evaluate the request, and if it does not meet the policy conditions, it will be rejected.

03

At the same time, a dedicated team from Tawuniya will contact you to explain the reason for rejection and proposes alternative solutions to facilitate your access to the necessary treatment.

 

SMS Notifications

Quick tracking of your requests
To follow up on the services provided to you and after registering on the website, Tawuniya will send SMSs to confirm your registration and track the medical approvals and claims, as well as vaccination alerts for children.
01
02
 

Call center round clock

Always on standby!
Tawuniya call center is available to serve you and respond to your inquiries 24 hours a day, seven days a week.

How do I get in touch with the Call center team?

01

Call No. 920019990

02

Follow the IVR steps to get the services required.

03

Tawuniya also provides a dedicated telephone service to some customers, so you can use the number assigned to serve your company's employees if any.

Download Application

You can now download app from

Top