This service will be provided to you while you are traveling abroad the Kingdom and through our international partner “Assist America,” a medical evacuation service as well as many other services, including second medical opinion, medical repatriation,
the return of mortal remains, and others.
In case you have any problem while visiting the approved medical service provider, Tawuniya will issue an eligibility letter, conﬁrming your right to get the necessary treatment.
While you are being treated outside the approved network, you will pay directly to the medical provider. In this case, you can apply for reimbursement of your medical expenses by submitting a request via Tawuniya’s website or Tawuniya App and uploading
all necessary support documents. Tawuniya will settle the claim, and the funds will be transferred to your bank account.
Providing treatment and some medical services requires prior approval from the insurance company. In some cases, the company refuses to grant approval, such as medical conditions that are not covered under the terms of the policy. Tawuniya has a dedicated
team that calls back members to clarify medically rejected cases and proposes alternative solutions.
To follow up on the services provided to you and after registering on the website, Tawuniya will send SMSs to conﬁrm your registration and track the medical approvals and claims, as well as vaccination alerts for children.
You may encounter some problems while you are in the hospital. You will not be alone. Tawuniya representatives in hospitals provide full support and resolve your complaints within the provider premises.