In case there is any reason that prevents you from obtaining treatment from the approved service provider, contact Tawuniya on 8001249990, or submit a request through Tawuniya App. or send an SMS to 0501492222, including the member ID number.

Tawuniya will issue an immediate eligibility letter addressed to the service provider stating that Tawuniya has agreed to provide you the necessary treatment.

You will receive an SMS on your mobile phone with the link to the eligibility letter.

Then, you can refer to the service provider and get the treatment.